COVERAGE FAQ:
When do I need to purchase a Crash Protection Plan?
The Crash Protection Plan need to be purchased at the same time of the new drone purchase.
Does Crash Protection Plan cover general maintenance and calibration?
No, Crash Protection Plan only cover accidental damage, no maintenance items are covered. However, you may always send in your device for any out of warranty services to be fixed at your expense.
Do Crash Protection Plan protect my drone against crashes?
Crash Protection Plan covers physical damage, excessive damage, impact damage, water damage and everything in between.
What doesn't Crash Protection Plan cover?
Crash Protection Plan will not cover lost or stolen products, or any add on accessories. Although accidental coverage covers most damages it does not cover intentional damages of any kind or losses due to theft. This means if you have a so-called 'fly away' and are unable to locate your drone, you would not be eligible for a replacement.
Does the Crash Protection Plan cover water damage?
Yes. The Crash Protection Plan cover water and liquid damage. However, you will not be covered if your item was fully submerged.
Can I cancel my Crash Protection Plan?
No. You cannot cancel your Crash Protection Plan after purchased.
Will the Smart Crash Protection Plan coverage continue on the replacement drone?
Unfortunately no, once the drone is replaced the Smart Crash Protection Plan contract is considered fulfilled. You can purchase a new Smart Crash Protection Plan for the new replacement unit.
Will my coverage continue after Drones Kaki repairs my drone?
Yes it will! The coverage will remain in place until the contract expires, or unless the drone is replaced new unit under Smart Crash Protection Plan or warranty.
What parts the Smart Crash Protection Plan cover?
Smart Crash Protection cover Aircraft(Main Controller+Camera Gimbal) only. Other parts like battery,remote controller, gimbal lock, and bag are not covered under Smart Crash Protection Plan.
Will the Smart Crash Protection Plan cover propellers?
Unfortunately no, replacing the drone’s propellers is a maintenance issue and is not covered under Smart Crash Protection Plan.